Refund Policy
At Sentinel Sol (“we”, “us” or “our”), we are committed to providing high-quality industrial solutions and services. This Refund Policy outlines the circumstances under which refunds or cancellations may be granted for products, equipment, or services purchased from us.
1. Product Orders
For products such as equipment, parts, or materials:
- Defective or Damaged Items: If a product arrives defective or damaged, contact us within a reasonable time period for a replacement, repair, or refund.
- Non-Defective Returns: Returns for non-defective products may be accepted at our discretion and may be subject to restocking fees and return shipping costs.
- Products must be returned in their original packaging and condition to be eligible for a refund.
2. Services & Project Work
For services, custom projects, or consultation orders:
- Before Work Begins: Full refunds may be issued if cancellation is requested prior to commencement of work.
- After Work Commences: Refunds may be prorated based on the portion of work already completed, as agreed upon in your service contract.
3. Subscription or Retainer Services
For ongoing services or maintenance contracts:
- Refunds for the unused portion of service subscriptions or retainers may be issued if cancellation is requested in writing with reasonable notice.
4. Non-Refundable Fees
Certain fees are non-refundable, including:
- Third-party service charges such as shipping, customs, or licensing fees.
- Administrative or processing fees incurred prior to cancellation.
5. How to Request a Refund
To request a refund, please contact our support team with your order or service details:
6. Processing Refunds
Approved refunds will be processed within a reasonable number of business days. Credit will be issued to the original payment method used for purchase unless otherwise agreed.
7. Dispute Resolution
If you have any concerns or disputes regarding a refund or cancellation, please contact us directly. We are committed to working with you to reach a fair resolution.
This Refund Policy may be updated from time to time; any changes will be posted on this page.